Maaileki has a strict policy regarding exchanges and returns. The firm does not accept any exchange or return of products until and unless a wrong or damaged piece has been shipped to the customer. In case a customer received wrong or damaged product they are required to send an image of wrong or damaged product to the maaileki team within 48 hours (2 working days) of receiving the product. The product must be unused and should have the original packaging along with invoice or proof of purchase. Product orders can be cancelled within 12 hours from the time of order is placed. Beyond that cancellation is not accepted